Member Login

Premium Content

City Launches New App for Citizens to Report Issues

The City of Edgewood hopes a new online platform will make it easier for citizens to get help with problems such as potholes, overflowing public trash cans, or other issues.  

At Monday's city council meeting, a new app, Edgewood Engage, was introduced. It is produced by a company called SeeClickFix.

"We have been looking for a way to track issues," said City Administrator Brian Dehner. "The issues now go straight to the person responsible for the area. For instance, park issues go to (that department), and code enforcement to officers at (Planning & Development Services). We want to be as transparent as we can, and this program does that. Plus, we are the first in the state to adopt this program."

Citizens can find a link for the app at the city's website. 

When a reported issue is addressed, the complainant will receive an email detailing the result.

Edgewood Engage will also provide data that can then be presented to council at its regular meetings.

"This can also be used by people who are visiting the city, and if they see something that needs reporting they can report it," explained Dehner. "It also has an announcement feature, just like our Reach Alert system. I hope in the future we will be able to get rid of one of them."

Dehner said that he was introduced to the program at the National League of Cities convention.

Other notes:

Council heard the first reading of the 2017-2018 budget, which, at approximately $14 million, is only about 3 percent more than last year. The second reading will be on June 19.

It was reported that the work on Edgewood Road has been completed and that crews are still working on Lyndale Road for at least the next couple of weeks.

Mayor John Link announced that the Tuesday evening summer concert series is due to start, and asked people to nominate an amateur gardener by June 16 for the Amateur Gardener Recognition Award.

The Fourth of July festivities include a 5K race at 7:30 a.m. at Presidents park, a parade at 9:30 a.m., a free concert in Freedom Park at 7 p.m., and fireworks at dusk at Freedom Park.

Written by Patricia A. Scheyer, RCN contributor